Xenia combines top-notch service with cutting-edge technologies to provide the best stay experience for crew members.

Xenia handles the entire crew transfer and hotel accommodation process for airlines, railways, shipping lines, cargo, etc. by identifying the most appropriate means and hospitality facilities as well as negotiating the rates for passengers and crew, both for scheduled travel and for travel disruptions, layovers, and rerouting.

Our extensive network of partners enables us to guarantee quick responses, high standards of quality, punctuality, and support worldwide.

We conduct targeted negotiations that take into account the rules and travel policy of each company (airlines, railways, shipping lines, etc.) as well as their expectations in terms of budget, quality standards, services, and payment methods.

Agreements with hotels are set out in contracts in accordance with a model based on individual client needs which sets out the specific contractual elements of a qualitative and economic nature such as room type, the quota of rooms in an allotment, pricing tiers, time limits and release of rooms, penalties, invoicing and reporting methods, etc.

All purpose-built Hotel Programmes guarantee maximum territorial coverage and the definition of rate lines that meet the crew's objectives. Our operating model also guarantees the application of the pre-existing conditions of our client companies, while offering a continuous benchmarking service for the possible identification of areas of intervention in terms of quality, costs and conditions.

Xenia offers an extremely flexible service, guaranteeing availability by telephone 24 hours a day, 7 days a week, with our operators standing by to provide support in handling urgent issues from any airport, port, or railway station.

Xenia can book hotels worldwide using both traditional channels and its proprietary system, which compiles a list of preferred hotels for each client.

Constant implementation of our service models and systems, as well as research and development into innovative solutions, make our services top of the line, providing quick responses to every new operating requirement.

Benefits of the Xenia service:

 
  • dedicated teams and multilingual operators specialised in handling urgent needs;
  • concierge service for top management;
  • our management systems can be integrated with your system;
  • highly advanced technological features;
  • available 24/7, 365 days a year;
  • personal knowledge of the hotels and topographic features of the destinations;
  • knowledge of the location of primary and secondary railway stations, airports, and ports;
  • expertise on the needs of crews.

Are you looking for a network at your complete disposal? Book your ground services with Xenia.

Technologies and Services

 

Xenia can book hotels anywhere in the world, improving the experience of managing the entire crew accommodation and transfer process, and monitoring and ensuring high performance levels in terms of quantity, quality, cost, reporting, customer service, etc.

At Xenia we are committed to providing our clients with excellent service and a high level of expertise, with dedicated teams of professionals boasting recognized experience in the hospitality industry. With our partners, we design and implement advanced dialogue systems aimed at optimizing operations and achieving goals.

We realize that every company is unique, and each of our clients represents a new project for which we want to organize an ad hoc service model that meets their operational, economic, policy, SLA, and other needs.

We place a strong emphasis on research, development, and continuing education.

Our high-customization support technology, which is kept constantly up-to-date, is based on a multi-system model that combines in-house know-how with solutions that can be found on the market.

Xenia CrewTool
Xenia HotelRating ®
Geo Referencing System
XENIAtoBOOK ®
Select RFI
View RFP
Crew Benchmarking
Occupancy Way ®
E4F ® - EmptyForFull
Lighthouse Reporting
E-Billing
Xenia CrewTool

Xenia CrewTool is a unified, open sourcing and procurement platform used for crew accommodations, transportation, stopovers, and AOG management, ensuring that we meet the highest expectations of our customers in terms of quality standards and the offering of industry- leading technology solutions.

Xenia HotelRating ®

Xenia Hotel Rating examines the quality level of hotels with objective criteria, measuring it based on more than 80 parameters ranging from the physical and structural characteristics of the accommodation facility to the evaluation of the service offered; each parameter is assigned a specific weight that returns alphanumeric rating values. Hotel Programmes are also constructed using this tool, thereby returning objective evaluation ratings to client companies.

Geo Referencing System

GeoRef System is the geo-referencing system used by Xenia for hotel scouting, which systematically supports the definition of the Hotel Programme and also makes for a more effective identification of possible alternative hotels and reference areas. It provides dynamic maps along with complementary information, such as real-time economic parameters and room availability, also enabling direct in-hotel booking.

XENIAtoBOOK ®

XENIAtoBOOK ® is a multi-process, multi-channel hotel distribution product that brings together customized Hotel Programmes, integrated with third-party systems and more traditional channels such as GDS, IDS, Web, OTA, etc. Connection to the system, which boasts more than 40 online channel managers, allows hotels to manage availability and rates dynamically, and Xenia to have access to Programme Hotels that are open, in constant flux, and bookable in real time.

SelectRFI

SelectRFI is the formal tool for obtaining information from Hotel Programme establishments, according to an internal KPI in the certified supplier selection process, which provides a performance indicator based on the principles of the Balance Scorecard. The tool considers and measures various factors, such as the physical and technical characteristics of the facility, internal and external services, financial elements, qualitative aspects of the customer approach, etc.

ViewRFP

ViewRFP is a suite of the CrewTool system that keeps track of all proposals from the hotels contacted during the scouting phase to become part of the Hotel Programme customized to the client's needs. The repository aims for information transparency and speed in processing received offers, and also serves as a source for reference in the case of special requests.

Crew Benchmarking

With the collaboration of Thot – a Group company – which continuously analyzes hotel room rate trends, creating dynamic benchmarks in real time, Xenia is able to transfer information to the Client that is always up-to-date and in line with the market.
Objective data emerging from the observation of super partes data analysts enable the identification of trends, patterns, and the best strategies for optimizing management practices and improving business performance.

Occupancy Way ®

Occupancy Way ® is the proprietary application with which Xenia is able to assess hotel occupancy, concentration indices, and consistency with customer objectives. Through observation it is possible to report any elements that are inconsistent with expectations and obtain benefits through an improvement of the indicators, in addition to ensuring monitoring of the distribution of desired overnight stays among the different hotels in the Hotel Programme.

E4F ® - EmptyForFull

The E4F ® model, developed by Xenia in collaboration with Thot – a Group company – and the University of Bologna, is used during Hotel Programme negotiations to build scenarios based on the projection of daily occupancy rates and room prices, as well as to define the risk threshold in terms of the maximum acceptable price per room.

The E4F ® model calculates the number of overnight stays (per airport, company by company, day by day) and the corresponding price, to establish the saturation point of accommodations in a particular destination, thus serving as a true Yield Management tool.

Lighthouse Reporting

Lighthouse is Xenia's reporting platform: a customized dashboard with automated applications that provide real-time responses and fast data management results. Built as a cloud-ready open system, the dashboard leverages the elasticity of the cloud: scalable, flexible, and dynamic, it is an easily manageable integrated environment that provides very fast processing for data preparation, exploration, and advanced analyses.

E-Billing

E-Billing is Xenia's financial back-office system for managing the cost reconciliation process based on customer needs. For each booking, the cost of each service is tracked and stored, with information also available for other purposes (e.g. benchmarking, expense management processes, etc.). The system – web-based, flexible and scalable – integrates with external systems by adapting to technologies, protocols, and a wide range of heterogeneous data, ensuring a continuous process in terms of reconciliation and data centrality. Each flow is managed unitarily, and information is available in real time to all parties involved.

Schedule an appointment Download the informative pamphlet

We are pleased to announce that Xenia will co-host the event Agifors Crew Management SG Meeting 2024 - AGIFORS 2024.

The event of international importance sees the participation of the world's leading airline companies that will discuss the dynamics and strategies of their organisations and the sector.

Also thanks to the support of Xenia the Event will be held for the first time in Italy, from 21 to 23 May 2024 at the Phi Hotel Canalgrande in Modena.

Xenia will also be present at the Event and participate in the conference with a contribution for the aviation world. The Agifors Event represents a significant opportunity for discussion and sharing.

Save this important appointment for the aviation world in your diary.

For registration:
→ agifors.org/crew_2024